Pricing

Common Queries on Pricing

How does the free trial work?

When you sign up, you instantly get access to all the features in the KloudTalk Pro Plan for 15 days. No credit card is necessary. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will expire. But we're confident you'll love it.

Do you have any contracts or cancellation fees?

No. Kloudtalk is a pay-as-you-go service. We do not have contracts or cancellation fees. You can cancel whenever you want. If you cancel, you’ll be billed for the current month, but you won’t be billed again.

Can I upgrade or downgrade anytime?

Yes. Kloudtalk is a pay-as-you-go service and you can upgrade, downgrade or cancel at any time. Click on "Plans & Billing" in your Kloudtalk account, to change your plan.

Who owns my data? Is my data safe?

You do! It's your data after all! We want customers to use Kloudtalk because they love it, not because their data is stuck in it. You can export all of your information from Kloudtalk at any time, no matter what plan you choose. Yes your data is absolutely safe. We take data security seriously at Kloudtalk. Our servers are hosted in a world class data center that is protected by 24-hour surveillance and we ensure that our application is always up to date with the latest security patches.

Who pays for the call, how much is it and how is it charged?

When you purchase services of Kloudtalk, you need to add call credit to your account to pay for these calls. The customers or visitors on your website and mobile application using the click-to-call facility are not charged for doing so. There is No setup cost, No monthly cost, No minimum commitment.

What types of payment do you accept?

We accept credit cards (Visa, Mastercard). If you would like to prepay for 12 months you can pay with an invoice. Please contact us at billing@kloudtalk.com for more information.

How to make payment

After you have generated the Invoice, you may choose to make payment immediately.

  1. Paypal Click on Make Payment Button to pay up using PayPal immediately.
  2. Bank Deposit or Transfer Please deposit the amount due as per pending Invoice into our Bank Account below and notify us. Your Pending Invoice shall be mailed to you for Record.

What if I don't use my account frequently ?

There are no recurring fees and you are about to carry your unused minutes as long as you have an account.

Are there any refunds ?

No. Due to our high cost per transaction, and our lowest prices on the net, we are unable to refund for any usage on accounts.

What if I go over my plan limits?

If you go over the minutes included in your plan while on a monthly paid plan, you will be charged for overage fees on a per minute basis. Our billing will withdraw $10 from your card in advance. All unused money will be used for next monthly charge. You can upgrade to a higher plan and you will be charged for that plan starting with the next billing cycle

How does the system work?

Kloudtalk is a hosted service that would enable a web site visitor to make instant calls to the sales/customer care personnel of the web site. The visitor will not incur any cost, as the system will call the agent first and then connect the visitor.

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