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Productivity and profitability go hand in hand which is why measurement of productivity has always been a critical element for call center owners around the world. There are several parameters that contribute towards the productivity of a call center on a whole which we are going to discuss in this blog. But before we do […]
Integrating Voicemail to your business cloud phone system is one of the most effective ways to stop losing customers when your business is not operating or you are unavailable to take calls. A voicemail service lets customers leave their messages in the form of audio which can be accessed and heard by the business agents […]
Are you planning to switch to another cloud call center solution or find one for the very first time? No matter which case is yours, it is highly important that you choose the best solution as it will have a significant impact on the growth and performance of your call center. Once you start your […]
Cloud has already become a mainstay in the business landscape and we can see its growing impact in business communication as well. According to Nemertes Research, “42% of companies say they have increased cloud adoption as of 2021.” More specifically, it has been found that 91% of companies use public cloud solutions and 72% use […]
Customer service is one of the major growth drivers for any business. According to Microsoft, 95% of consumers cite customer service as important in their choice of and loyalty to a brand. Further, it has been found that 61% of consumers have switched brands due to poor customer service with nearly half having done so […]
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Business phone systems have become a part and parcel of every company, especially the small scale enterprises.
Click to call is a type of digital communication system that allows web users to call any brand representative by clicking on a button on a website or email signature.
Recent Blog
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