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There was a time when (IVR) Interactive Voice Response System was just about menus presenting lists of options in a robotic voice-over to callers. Those IVRs were based on a ‘one-size-fits-all’ approach and not designed around the customers’ needs. The menus were complex and lengthy which made it hard for callers to get answers to […]
The interactive Voice Response System (IVR) has become an important tool for many businesses. If you look back a decade from now, IVR Systems were not that popular. However, with businesses adopting the digital platform, the adaptability of IVR Systems has increased. Companies flash their business phone numbers on websites, emailers, social media profiles, and […]
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Business phone systems have become a part and parcel of every company, especially the small scale enterprises.
Click to call is a type of digital communication system that allows web users to call any brand representative by clicking on a button on a website or email signature.
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